ISO/IEC 20000-1:2018 SMS Awareness
Malaysia ISO Consultant
Overview
Are your IT services reliable enough for your customers?
Consistent, reliable IT services are no longer optional. They are what customers and internal stakeholders expect. When IT services fail to meet requirements, the impact is felt across the whole business.
A Service Management System (SMS), based on ISO/IEC 20000-1:2018, provides a structured framework for planning, delivering, monitoring and improving services. This in-house awareness training introduces participants to SMS principles, customer and service requirements, service quality, service processes, roles and responsibilities, continual improvement and employee contributions to service delivery.
What you will learn
- Understand IT Service Management
- Understand Customer and Service Requirements
- Recognize Service-Quality Responsibilities
- Know Your Role in Service Delivery
- Support Continual Improvement
Who should attend
This course is designed for management, service-delivery teams, IT personnel and others who need a clear overview of a Service Management System (SMS) in line with ISO/IEC 20000-1:2018.
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