ISO/IEC 20000-1:2018 SMS Internal Audit
Malaysia ISO Consultant
Overview
How can internal audits improve your IT service management?
Organizations preparing for ISO/IEC 20000-1 certification need a Service Management System (SMS) that is established and operating in practice. Internal audits help organizations evaluate whether service-management processes are being followed and delivering the intended results.
This in-house Internal Audit Training introduces participants to the methodology for auditing an SMS against ISO/IEC 20000-1:2018 requirements. Participants will learn how to plan audits, apply a process-based auditing approach, gather objective evidence, evaluate service-management practices, identify nonconformities and improvement opportunities, prepare audit reports and monitor corrective actions.
What you will learn
- Understand the SMS Audit Framework
- Plan the Audit
- Conduct a Process-Based Audit
- Evaluate and Report Findings
- Follow Up Corrective Actions and Improvement
Who should attend
This course is designed for internal auditors, service-delivery managers, management and others responsible for auditing or learning about ISO/IEC 20000-1 internal audits.
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