ISO/IEC 20000-1:2018 SMS Risk Management
Malaysia ISO Consultant
Overview
How prepared are you for risks to your IT service delivery?
Every IT service faces risks that can affect its quality, continuity or performance, from system outages to resourcing gaps. Left unmanaged, these risks can disrupt service delivery and damage customer trust.
This in-house Risk Management Training introduces participants to managing risks that may affect the quality, continuity and performance of IT-enabled services. Participants will learn how to identify service-related risks, assess their potential impact, determine appropriate treatments and controls, monitor risks and integrate risk management into service-management processes and continual improvement.
What you will learn
- Identify Service-Related Risks
- Assess Their Potential Impact
- Determine Risk Treatments and Controls
- Monitor Service-Related Risks
- Support Continual Improvement
Who should attend
This course is designed for service-delivery managers, process owners, IT personnel, management and others involved in identifying, assessing or treating risks to IT service quality, continuity or performance.
Ready to take your business to new heights?
Reach out to us and let’s start turning your vision into reality.
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